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Type: Posts; User: Joe.Nagel

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    @Xiao, Your existing Viivo account will...

    @Xiao,

    Your existing Viivo account will continue to function as it does now, until the server shutdown on July 1, 2018. Between, now and then, product fixes will be made available as needed.
  2. Sticky: "403" Errors Received on iOS devices / Google Drive

    Recently, Google made changes to the API used by Viivo to retrieve files from Google Drive on iOS devices. The change may result in the user receiving the following message:

    403...
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    Unfortunately, we do not have an ETA.

    Unfortunately, we do not have an ETA.
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    The Android app has been static for some time,...

    The Android app has been static for some time, but it has been continuously supported.
  5. Our pleasure! Glad to hear it is working now. :)

    Our pleasure! Glad to hear it is working now. :)
  6. @cloudfinder, As a test - On your Mac,...

    @cloudfinder,

    As a test -

    On your Mac, move one of the *.viivo files mentioned in your original comment from the non-synced folder, to the Viivo-Encrypted folder of your synced folder pair. ...
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    Matt, I have no updates at this time.

    Matt,

    I have no updates at this time.
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    Understood. The download tests were requested to...

    Understood. The download tests were requested to help define the boundaries of the issue you are experiencing.

    We appreciate all of your feedback on this issue, and we are sending this...
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    Matt, On your point #3, could you please...

    Matt,

    On your point #3, could you please clarify the following:

    Are you saying that Viivo decrypts the file, and you always have to choose the application needed to open the decrypted file?
    ...
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    Matt, For another test, can you download a...

    Matt,

    For another test, can you download a *.viivo file to the device, then try opening it via "Downloads"?

    - Can you decrypt / open the file here?

    - If so, does it retain the association if...
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    Before we can make any recommendations whether or...

    Before we can make any recommendations whether or not to delete the files, we need to learn more about them. The Viivo log files can help us do just that.

    Can we have you send us your log files...
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    @angel, Before deleting the TMP files, we need...

    @angel,

    Before deleting the TMP files, we need to find out why there are so many. The Viivo log files can help us do just that.

    Can we have you send us your log files for analysis? To upload...
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    @yeomama, Viivo v3.x has the ability to create...

    @yeomama,

    Viivo v3.x has the ability to create non-synced lockers. What this means is that any file you place within this type of locker will be encrypted, and it will not be synced to another...
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    Awesome! Thanks for the update Jay! :)

    Awesome! Thanks for the update Jay! :)
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    jay, Are you using a synced locker (meaning,...

    jay,

    Are you using a synced locker (meaning, you also have an unencrypted copy of stuff.xlsx in another folder)? If so, you should work with the unencrypted copy of the file. You could make an...
  16. @jiclark, Let's remove 1Password from the...

    @jiclark,

    Let's remove 1Password from the equation for troubleshooting purposes. When you directly log into Viivo on your second system, what are the results?
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    @Jenette, You will want to use the same VIIVO...

    @Jenette,

    You will want to use the same VIIVO account across all of your machines, and configure VIIVO to use Synced Lockers.

    Follow the link below to learn more about Lockers:
    ...
  18. @randeffects, Are you saying that the...

    @randeffects,

    Are you saying that the permissions on your decrypted folder are also 0770? If so, could you send us a screenshot showing what you are observing?

    (Feel free to send via a PM if...
  19. @randeffects, When VIIVO processes the files...

    @randeffects,

    When VIIVO processes the files you place in your locker, they are each placed within an encrypted container. Before you can read from or write to the file within such a container,...
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    @Marco945, Glad things are working for you...

    @Marco945,

    Glad things are working for you now.

    Was your VIIVO Manager not running?
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    @divinity666, Regarding your suggestion of an...

    @divinity666,

    Regarding your suggestion of an e-mail notification / approval process for allowing keys on new devices - this functionality is not within VIIVO's current design, but it is a great...
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    @divinity666, When you create your account and...

    @divinity666,

    When you create your account and any encrypted assets, you generate the keys on your system. The keys are encrypted by your login and stored on the Viivo server (in an encrypted...
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    @carl02, Looking at your logs, we see files...

    @carl02,

    Looking at your logs, we see files with extremely long path-names in your Drop-Box folders, which appear to begin showing up on 1/13/2017. VIIVO can handle file/path-names up to 250...
  24. That's great!

    That's great!
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    Hello @mac_newbie, Thank you for your interest...

    Hello @mac_newbie,

    Thank you for your interest in VIIVO.

    Even though there is no set schedule for VIIVO updates/modifications, please be assured we are committed to its continued maintenance...
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