Search:

Type: Posts; User: Kevin_M

Page 1 of 3 1 2 3

Search: Search took 0.01 seconds.

  1. Replies
    3
    Views
    2,905

    You also opened a support request. I have put in...

    You also opened a support request. I have put in a request to have your MFA removed so you can set it up again. I will be responding to the support case.
  2. Replies
    23
    Views
    3,746

    Tommy, Can you try creating a new locker setup...

    Tommy, Can you try creating a new locker setup using decrypted and encrypted paths that are not UTF-8 and test?

    Can you share the problem file with us to review? You can send it to the email...
  3. Replies
    23
    Views
    3,746

    Tommy, I have escalated your issue and am...

    Tommy, I have escalated your issue and am waiting to get some additional troubleshooting thoughts from our team. I'll update you as soon as I get any additional information.

    It appears that your...
  4. Replies
    23
    Views
    3,746

    Tommy, In looking at your logs, we don't see...

    Tommy,

    In looking at your logs, we don't see anything encrypted with VIIVO.

    Here is what we see for your locker setup:


    "encryptedPath":...
  5. Replies
    23
    Views
    3,746

    Tommy, We are still reviewing your logs. I will...

    Tommy, We are still reviewing your logs. I will update you as soon as I have some additional information to share.
  6. Replies
    23
    Views
    3,746

    Tommy, Thank you for that additional information....

    Tommy, Thank you for that additional information. Can you upload your log files again so I can look at any errors you might be getting in your log files? Thanks.
  7. Replies
    23
    Views
    3,746

    Tommy, Can you confirm or try to access your...

    Tommy, Can you confirm or try to access your onedrive account via your web browser? Then right click and save the .viivo file to your desktop that way? Could you also provide a screenshot of the...
  8. Replies
    23
    Views
    3,746

    Tommy, You originally said that the file in the...

    Tommy, You originally said that the file in the encrypted file in the cloud was 378k.

    Since you have uploaded your log files, looking at the sync log, I see that you are encrypting many .url...
  9. Replies
    23
    Views
    3,746

    Tommy, Download the file from your cloud to your...

    Tommy,
    Download the file from your cloud to your desktop. So download file1.txt.viivo to your desktop. Then, right click, select Viivo, select Decrypt to and decrypt it to your desktop. This will...
  10. Replies
    23
    Views
    3,746

    Tommy, The cloud API controls the replication of...

    Tommy, The cloud API controls the replication of the data from the cloud to your desktop folder. Normally there is a folder you place files in to that the API will copy the files from and place...
  11. Replies
    23
    Views
    3,746

    Hi, This can be attributed to files not being...

    Hi,

    This can be attributed to files not being set to Available Offline.

    Please review this thread for additional information....
  12. You can either setup the locker as synced to...

    You can either setup the locker as synced to automatically decrypt to an unencrypted folder, or you can highlight all the files you want to decrypt, right click and select Viivo, Decrypt to.

    Here...
  13. Replies
    4
    Views
    4,891

    The FNE button is in the 3.* product to help us...

    The FNE button is in the 3.* product to help us gauge the interest in the FNE feature within Viivo (as in we track how many people click it). Due to a very low demand for the feature, it is not being...
  14. Replies
    7
    Views
    3,507

    Sure thing. I'll pass the suggestion along to...

    Sure thing. I'll pass the suggestion along to our developers.
  15. Replies
    7
    Views
    3,507

    Have you considered using MFA? ...

    Have you considered using MFA?

    https://www.viivo.com/support/multi-factor-authentication
  16. Replies
    7
    Views
    3,507

    Hi Blue, You could go into the Viivo Manager...

    Hi Blue,

    You could go into the Viivo Manager settings tab and uncheck the "Stay Signed in" box. This would require you to log in each time Viivo started. You could also uncheck the "Enable on...
  17. Sticky: Darkwing, I'll PM you the download link.

    Darkwing,

    I'll PM you the download link.
  18. Replies
    1
    Views
    1,339

    Hi Homer. Can you go in to your Viivo manager,...

    Hi Homer. Can you go in to your Viivo manager, on the Info tab and click the "Send Log Files" button? We'll take a look at the products recent activity and see if we can determine the cause.
    ...
  19. Replies
    0
    Views
    2,941

    Sticky: Where have the old posts gone?

    With the pending GA release of Viivo 3.0 and in an effort to better organize, we have added a "Legacy" subfolder to each of our primary forums. What that means is that all information in the primary...
  20. Hi George. The .rid files will actually be...

    Hi George.

    The .rid files will actually be regenerated the next time Viivo scans (almost immediately). So the contents of the .rid file wouldn't actually matter.

    Hope that helps.
  21. Sticky: Viivo 3.0 - It's coming, do you want early access?

    Hey Fellow Viivo'ers,

    The engineering team has been busy working on the next version of Viivo, which will be the Viivo 3.0 release. We have tried listening to a lot of feedback we have been...
  22. Hi MAT. I sent a reply to your support case, but...

    Hi MAT. I sent a reply to your support case, but I wanted to update your post here so others see how to do this as well.

    You can right click on a file (.viivo) and select manage access

    That...
  23. Replies
    4
    Views
    1,641

    Hi Rob, The cloud services on the clouds tab...

    Hi Rob,

    The cloud services on the clouds tab of Viivo manager are setup with the defaults for the user's convenience.

    Any deviation from the default location is handled via the Other option...
  24. Replies
    11
    Views
    3,271

    Perfect! glad you were able to get it installed...

    Perfect! glad you were able to get it installed after the OS reload.
  25. Replies
    11
    Views
    3,271

    Thanks Mike. Please post up when you have done...

    Thanks Mike. Please post up when you have done your reinstall to let us know if that resolved your issue. I also run Kaspersky and have Malwarebytes running on my machine with no additional...
Results 1 to 25 of 55
Page 1 of 3 1 2 3