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Thread: Can't open viivo encrypted files thru Google drive Android app

  1. #1

    Can't open viivo encrypted files thru Google drive Android app

    I drop my files in googledrive/viivo on my PC. Naturally my files are encrypted by viivo and gets synced to Google drive. I installed both Google drive and viivo on my Android phone.

    Many months ago, whenever i clicked on the encrypted file thru google drive app, it prompted me to choose the app i want the file to open with. Of course, choosing viivo works fine.

    However after google drive apl was upgraded, it stopped giving me the option to choose. It simply flashes that the file is not supported.

    Now, im unable to view the viivo files on mobile. What should I do?

  2. #2
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    @Jaredlow,

    Are you able to log into the VIIVO app, and access the VIIVO-encrypted files within Google Drive from there?

    - Log into VIIVO
    - Click the drop-down next to Notifications
    - Choose Google Drive
    - Navigate to your VIIVO folder

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