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Thread: Password

  1. #1

    Password

    I've read the topics about password recovery, but haven't found my problem.

    When I turned on my laptop this morning, Viivo asked for my password, I put it in and it was incorrect. When I clicked on "forgot password" it says I've never logged into this machine before.

    This is the only machine I have. So, am I hosed?

    Peter

  2. #2
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    @peterdekeles,

    Can you check the following:

    Control Panel >>> All Control Panel Items >>> Credential Manager

    - and verify if this contains one or more listings for VIIVO?

  3. #3

    Password

    Quote Originally Posted by Joe.Nagel View Post
    @peterdekeles,

    Can you check the following:

    Control Panel >>> All Control Panel Items >>> Credential Manager

    - and verify if this contains one or more listings for VIIVO?

    I checked both web and window credentials and found nothing for Viivo

  4. #4
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    @peterdekeles,

    Apologies for the delay.

    Without those credentials, VIIVO's "Forgot Password" routines have no information to pull to try to reset your VIIVO account.

    Were you able to remember / re-enter the password for your account?

  5. #5
    Quote Originally Posted by Joe.Nagel View Post
    @peterdekeles,

    Apologies for the delay.

    Without those credentials, VIIVO's "Forgot Password" routines have no information to pull to try to reset your VIIVO account.

    Were you able to remember / re-enter the password for your account?
    Unfortunately no. I'm just going to delete my dropbox account and start over
    Last edited by peterdekeles; 07-14-2016 at 10:10 AM. Reason: spelling

  6. #6
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    @peterdekeles,

    How did you set up your VIIVO locker? Was it configured for syncing with a folder containing unencrypted copies of your files on your computer?

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