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Thread: This File Was Updated Outside of Viivo

  1. #11
    Quote Originally Posted by Joe.Nagel View Post
    @RobinB,

    Can you send us your log files from your Mac, as well as the name of the file in question?
    Will do. BUT I fear that they will not be of any use as I have subsequently tried uninstalling, cleaning and then reinstalling. Thanks

  2. #12
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    @RobinB,

    The log files have not been received. Can you confirm they were sent?

    Also, since the re-install, does the problem persist?

  3. #13
    Just to wrap this up. A reinstall did not fix, but the final solution was to cause Viivo to run at boot, thus separating the process of running the programme from opening an encoded file.
    Since then, I have had no problems.

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