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Thread: Cannot decrypt non-sync'd files on Sierra

  1. #1

    Question Cannot decrypt non-sync'd files on Sierra

    I've installed Viivo 3.0.95 on my Mac running Sierra. I cannot decrypt files from non-sync'd folders. I tested both a pdf and an rtf file, with no success. I moved the rtf file (filename test2.rtf) onto the desktop and still could not decrypt it. Can someone give me a suggestion as to how to decrpyt the files? (I can read sync'd files.)

  2. #2
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    @cloudfinder,

    As a test -

    On your Mac, move one of the *.viivo files mentioned in your original comment from the non-synced folder, to the Viivo-Encrypted folder of your synced folder pair.

    After you do this, does a decrypted copy of the file show up in the decrypted folder?

  3. #3
    @joe.Nagel, I did as you suggested, and I could open the file. I did some more testing, and realized that I probably set things up incorrectly when I started. I have since set things up again, and all seems to be working fine. Thanks for your suggestion, which helped me to diagnose my problem.

  4. #4
    Viivo Support
    Join Date
    Jan 2013
    Posts
    159
    Our pleasure! Glad to hear it is working now.

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